The New Jersey hub ranked as the worst airlines in the 2019 annual ratings from AirHelp, an organization that specializes in air traveler rights and seeks compensation in cases of delays or cancellations.
Among the 72 airlines for which the company has statistically significant data, AirHelp rated them by on-time performance, service quality, and claim processing, with each category weighed equally.
For the second year in a row, Qatar Airways ranked as the top airline, followed by American Airlines, Aeromexico, SAS Scandinavian Airlines, and Qantas in the top five. At the bottom of the list were Ryanair, Korean Air, Kuwait Airways, and the U.K.’s EasyJet and Thomas Cook Airlines.
Here are the best and worst airlines of the year, with on-time performance records.
The 10 Best Airlines of 2019
- 1. Qatar Airways (84% on-time performance)
- 2. American Airlines (75%)
- 3. Aeromexico (78%)
- 4. SAS Scandinavian Airlines (73%)
- 5. Qantas (79%)
- 6. LATAM Airlines (77%)
- 7. WestJet (74%
- 8. Luxair (78%)
- 9. Austrian Airlines (71%)
- 10. Emirates (75%)
The 10 Worst Airlines of 2019
- 59. Czech Airlines (72%)
- 63. Adria Airways (67%)
- 64. Aerolineas Argentinas (80%)
- 65. Transavia (62%)
- 66. Laudamotion (51%)
- 67. Norwegian (70%)
- 68. Ryanair (65%)
- 69. Korean Air (69%)
- 70. Kuwait Airways (42%)
- 71. EasyJet (67%)
- 72. Thomas Cook Airlines (57%)
