Senior Technical Support Representative

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Company:
Indago Recruitment
Field:
IT
Job Type:
Full time
Detailed Information

We are looking for talented people to join us as Technical Support Representatives. The ideal candidates will have experience supporting highly complex broad software applications in a SaaS environment. Prior experience with ERP, Manufacturing, Logistics, or EDI applications is preferred.

Responsibilities
Provide excellent customer support
Escalate requests, as needed, in a timely fashion and to the correct product team
Manage timelines and deliverables with internal departments and customers
Test and implement software enhancements
Provide functional guidance and training to customers on new enhancements, modules and features
Advise customers about available services and assess customer needs
Utilize and enhance Knowledge Management System

Qualifications
A Bachelor degree, preferably in Business, CIS or computer-related field, or equivalent experience in supporting software applications
Experience using or supporting an ERP/MRP system
Experience building and maintaining good customer relationships
Ability to work independently, without close supervision, as well as part of a team
Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner
Fluency in languages such as German, Italian, Spanish, Portuguese or Mandarin is a plus
Manufacturing experience preferred, including knowledge of EDI, Production & Inventory Planning/Scheduling, or Quality/Tooling

We offer
A very competitive salary with genuine long-term growth prospects
A well-located modern office in Prague
A friendly international work environment
The opportunity to be a senior member of a growing team

 

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