Václav Havel Airport in Prague has been named as one of the best three airports in Europe at the Airport Service Quality Awards. The airports at Athens and Helsinki shared the prize with Prague as the best airport in the 15 million to 25 million annual passenger category.
According to a survey by polling firm Median, 97 per cent of passengers consider the airport to be either ‘very good’ or ‘rather good.’
The awards are based on 640,000 passenger survey results in 84 countries.
The Airport Service Quality (ASQ) programme is the world’s leading airport passenger service and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. Three-quarters of the world’s 100 busiest airports are part of the ASQ programme which means that, in 2018, more than half of the world’s 8.3 billion travellers passed through an ASQ airport.
A range of new award categories, recognising excellence in segments of the customer experience announced earlier this year, have produced a diverse group of winners, illustrating the commitment to the customer experience of airports around the world.